FenixShip (“we”) ships parcels from the USA and China to Thailand, buys goods on your behalf and coordinates customs clearance. This policy explains how we collect, use, disclose and protect your personal data under Thailand’s Personal Data Protection Act B.E. 2562 (PDPA). It covers fenixship.com, the LINE Official Account @fenixship and our member system in LINE.
1. Data we collect
- Member details: full name, phone number, delivery address in Thailand and customer code
- LINE account data: LINE user ID, display name and profile picture when you register or chat with us
- Parcel and order data: tracking numbers, item descriptions, declared value, weight, dimensions and parcel photos
- Payment data: amounts paid and the transfer slips you send us. We do not store card numbers
- Customs documents such as invoices, permits or a copy of your ID card, only when the law requires them
- Website usage: pages visited, device and browser type, and cookies (see section 6)
2. How we use your data
- To provide the service you use: receiving parcels, calculating and billing shipping, transport and home delivery (contract)
- To comply with the law: declaring goods, paying import taxes and keeping accounting and tax records (legal obligation)
- To send parcel updates, answer questions, prevent fraud and improve our service (legitimate interest)
- To analyse website use, measure advertising and send promotions, only with your consent (consent)
3. Who we share data with
We never sell personal data and share only what is needed to provide the service:
- International and Thai carriers, to deliver your parcels
- The Thai Customs Department and other authorities, for import procedures
- JP Cargo Service, our sister customs broker, when you use customs clearance
- Our system providers such as LINE, server hosting and Google, under data protection agreements
- Authorities empowered by law or by court order
4. Transfers outside Thailand
Our warehouses in the USA and China receive your name, customer code and tracking numbers to receive and sort parcels. Some providers, such as LINE and Google, may store data on servers outside Thailand. We transfer only what is necessary and choose providers with data protection standards required by the PDPA.
5. How long we keep data
- Member data: for as long as you are a member. When you ask us to delete it, we delete or anonymise it
- Accounting, tax and customs records: for the period required by law
- Cookie data: for the lifetime of each cookie or until you clear cookies in your browser
6. Cookies
We only use analytics and advertising cookies after you click “Accept” in the cookie banner. You can change your choice at any time with “Cookie settings” at the bottom of the site.
- Essential cookies: make the website work and remember your cookie choice
- Analytics cookies (Google Analytics): count visitors and show which pages are useful
- Advertising cookies (Google Ads): measure ads and show our ads to people who visited before
7. Security
We encrypt data in transit with HTTPS, limit access to staff who need it for their work, protect the back office with passwords and back up data regularly.
8. Your rights
Under the PDPA you have the following rights. We reply within 30 days.
- Access your data and receive a copy
- Correct inaccurate or outdated data
- Ask us to delete, restrict or stop using your data
- Receive or transfer your data in a machine-readable format
- Withdraw consent at any time, without affecting what was done before
- Complain to the Personal Data Protection Committee (PDPC)
9. Contact us about personal data
Send requests or questions about personal data via LINE @fenixship. We may ask for information to verify your identity first.
- LINE: @fenixship
10. Changes to this policy
We may update this policy when our services or the law change. The date of the latest update is shown at the top of this page.